Shipping & Delivery


Free Delivery

Orders from 70,00 Euro will be shipped free of charge within Germany and to Austria with GLS! Up to 69,99 Euro order volume we charge only 3,90 Euro with GLS. For shipment with DHL GoGreen within Germany we charge only 5,90 Euro up to 69,99 Euro order volume or 2,00 Euro for orders from 70,00 Euro.

Delivery Time: Ready for Shipping within 24h

Nearly all of our orders are ready for shipping within 24 hours (after receiption of payment), because we generally offer only items in our online shop which we have currently on stock. The independent official seal for excellence in shipment always shows you, have fast we are currently working (make your order ready for pick-up by our logistics partner).


pixi* Versandhandelssoftware - ausgezeichneter Versand



We know: once you have choosen a product, you want to receive it as soon as possible. Our staff is supported by a modern inhouse logistics system which enables us to hand over nearly all orders to our logistics partners GLS or DHL within 24 hours. GLS Standard delivery times for Germany are ca. 1-3 business days (Monday to Friday). DHL also delivers on Saturday. Delivery to Austria and Switzerland takes ca. 2-4 business days. Orders from other European countries will be shipped within ca. 3-7 business days.

Delivery areas:

We deliver to the following countries:
Germany, Austria, Switzerland and Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, USA. Please find information about delivery costs below.

Returns

If a product does not meet your expectation for any reason, you can return the product without ifs and buts. To make it even more easy for you, we recommend to use the attached return form and the return stickers free of charge within 30 days of receipt. Just drop the parcel at your nearest GLS parcel shop or DHL branch (depending on the provided return label) in Germany. Of course this is not a compulsory requirement to exercise your right of withdrawal. Find more information on our website for your right of withdrawal.

Please send your returns to the following address:

Warehouse One GmbH & Co. KG
Nürnberger Str. 23
40599 Düsseldorf

Charges for Shipping outside Germany

For shippments to most European countries (e.g. Italy, France, Denmark, Belgium, Netherlands) we charge only 6,90 Euro. Please see the following table for a complete overview. The respective charges will also be displayed during the order process before confirmation of the order. For shippments outside of the EU, as e.g. to Switzerland or Norway, additional custom charges apply, which have to be paid by you. Those custom charges depend on content and value of the parcel and vary. You can find more information about customs e.g. here and certain regulations for Switzerland here.


Country Shipping costs (in Euro)

  • Austria

    3,90

    FREE from 70,00 EUR order value

  • Belgium

    6, 90

  • Bulgaria

    50, 00

  • Canada

    50, 00

  • Czech Republic

    10, 00

  • Denmark

    6, 90

  • Estland

    15, 00

  • Finland

    15, 00

  • France

    6, 90

  • Great Britain

    10, 00

  • Greece

    15, 00

  • Hungary

    10, 00

  • Ireland

    15, 00

  • Italy

    10, 00

  • Latvia

    15, 00

  • Liechtenstein

    30, 00

  • Lithuania

    15, 00

  • Luxembourg

    6, 90

  • Netherlands

    6, 90

  • Norway

    30, 00

  • Poland

    10, 00

  • Portugal

    15, 00

  • Portugal

    15, 00

  • Romania

    30, 00

  • Russia

    35, 00

    Import: no shippment of large items like boards and bikes possible!

  • Sweden

    10, 00

  • Switzerland

    30, 00

  • Slovakia

    15, 00

  • Slovenia

    10, 00

  • Spain (Mainland)

    15, 00

  • Spain (Baleares)

    30, 00

  • Spain (Canaries)

    50, 00

  • USA

    50, 00

Cash on Delivery

Within Germany we also ship with cash on delivery with GLS or DHL. Additional charge for shipment by cash on delivery is 7,00 Euro per order with GLS. Additional charge for shipment with DHL is 5,00 Euro (listed on the invoice) plus 2,00 Euro which is collected directly by the deliverer.


Express Delivery (Germany only)

For those who cannot wait we also offer express delivery within Germany (for payment by credit card and Sofortueberweisung). You can choose between two express shipping methods:

1. Guaranteed 24: given that we have received your order bei 1.00p.m. our logistics partner GLS guarantees delivery on the next business day (Monday to Friday) by 5.00 p.m. Unfortunately no particular hour of delivery on that day can be aggreed and also delivery on a Saturday is not possible with Guarantee 24.

2. Express-Parcel: given that we have received your order bei 1.00p.m. our logistics partner guarantees delivery on the next working day (including Saturday) by 12.00am.

Our Logistics Partners

We ship our parcels internationally with General Logistics Services (GLS) and also within Germany with DHL.

* incl. tax, plus shipping