Shipping and Charges

Shipping & Delivery

Terms for Shipping & Delivery

Free Delivery

Orders from 70,00 Euro will be shipped free of charge within Germany and to Austria with GLS! Up to 69,99 Euro order volume we charge only 3,90 Euro with GLS. For shipment with DHL GoGreen within Germany we charge only 5,90 Euro up to 69,99 Euro order volume or 2,00 Euro for orders from 70,00 Euro.

Delivery Time:

We try hard to make as much orders as possible ready for shipping within 24 hours (after receiption of payment), because we generally offer only items in our online shop which we have currently on stock. The independent official seal for excellence in shipment always shows you, have fast we are currently working (make your order ready for pick-up by our logistics partner).


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We know: once you have choosen a product, you want to receive it as soon as possible. Our staff is supported by a modern inhouse logistics system which enables us to hand over nearly all orders to our logistics partners GLS or DHL within 24 hours. GLS Standard delivery times for Germany are 2-4 business days (Monday to Friday). DHL also delivers on Saturday. Delivery to Austria and Switzerland takes ca. 4-6 business days. Orders from other European countries will be shipped within ca. 5-8 business days.

Delivery areas:

We deliver to the following countries:
Germany, Austria, Switzerland and Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, USA. Please find information about delivery costs below. Please visit this site frequently for updates or contact our customer service.

Returns

If a product does not meet your expectation for any reason, you can return the product without ifs and buts. To make it even more easy for you, we recommend to use the attached return form and the return stickers free of charge within 30 days of receipt. Just drop the parcel at your nearest GLS parcel shop or DHL branch (depending on the provided return label) in Germany. Of course this is not a compulsory requirement to exercise your right of withdrawal. Find more information on our website for your right of withdrawal.

Please send your returns to the following address:

Warehouse One GmbH & Co. KG
Nürnberger Str. 23
40599 Düsseldorf

Charges for Shipping outside Germany

For shipments to European countries we charge between 3,90 Euro and 15,00 Euro. Please see the following table for a complete overview. The respective charges will also be displayed during the order process before confirmation of the order. For shippments outside of the EU additional custom charges apply, which have to be paid by you. Those custom charges depend on content and value of the parcel and vary. You can find more information about customs e.g. here and certain regulations for Switzerland here.

Country Shipping costs (in Euro)

  • Austria

    3,90

    FREE from 70,00 EUR order value

  • Belgium

    6,90

  • Bulgaria

    50,00

  • Canada

    50,00

  • Czech Republic

    10,00

  • Denmark

    6,90

  • Estland

    15,00

  • Finland

    15,00

  • France

    6,90

  • Germany

    3,90

    FREE from 70,00 EUR order value

  • Greece

    15,00

  • Hungary

    10,00

  • Ireland

    15,00

  • Italy

    10,00

  • Latvia

    15,00

  • Liechtenstein

    30,00

  • Lithuania

    15,00

  • Luxembourg

    6,90

  • Netherlands

    3,90

    FREE from 70,00 EUR order value

  • Poland

    10,00

  • Portugal

    15,00

  • Romania

    30,00

  • Sweden

    10,00

  • Switzerland

    30,00

  • Slovakia

    15,00

  • Slovenia

    10,00

  • Spain (Mainland)

    15,00

  • Spain (Baleares)

    30,00

  • Spain (Canaries)

    not available

  • USA

    50,00

Cash on Delivery

Within Germany we also ship with cash on delivery with GLS. Additional charge for shipment by cash on delivery is 7,00 Euro per order.

Express Delivery (Germany only)

For those who cannot wait we also offer express delivery within Germany (for payment by credit card and Sofortueberweisung). You can choose between two express shipping methods:

1. Guaranteed 24: given that we have received your order bei 1.00p.m. our logistics partner GLS guarantees delivery on the next business day (Monday to Friday) by 5.00 p.m. Unfortunately no particular hour of delivery on that day can be aggreed and also delivery on a Saturday is not possible with Guarantee 24.

2. Express-Parcel: given that we have received your order bei 1.00p.m. our logistics partner guarantees delivery on the next working day (including Saturday) by 12.00am.

Our Logistics Partners

We ship our parcels internationally with General Logistics Services (GLS) and also within Germany with DHL.

 

to customer service

 

Climate Neutral Shipping with GLS KlimaProtect


100 Percent carbon neutral shipping with GLS KlimaProtect. Since 1. October 2019, GLS Germany will deliver all parcels 100 percent carbon neutral. Warehouse One has actively participated in the GLS KlimaProtect program, making its parcel shipping via General Logistics Systems Germany GmbH & Co. OHG carbon neutral.



                                                                                     

Payment Options

Here you get an overview of the means of payment, just click on the desired payment.


amazon pay

Use amazon pay to shop fast, easily and secure while using your Amazon account information. Thus you do not need to fill in your delivery and payment information again in our online shop. You will not be charged any extra transaction fee and your payment information will not be passed on. Please find more information and your order history on https://pay.amazon.com/.

MasterCard

We accept MasterCard and Visa and use 3D Secure to improve security. Please see that you type your complete credit card number in the respective data field. Please also provide the card holder, the validity date and the 3-digit security code CCV. You find the CCV on the back of your card. For 3D Secure you need another PIN or password. Your data will be transmitted to our credit card acceptance using the highest SSL encryption. We will at no time store your credit card details on our servers. For more information please visit https://www.mastercard.com/de

VISA

We accept MasterCard and Visa and use 3D Secure to improve security. Please see that you type your complete credit card number in the respective data field. Please also provide the card holder, the validity date and the 3-digit security code CCV. You find the CCV on the back of your card. For 3D Secure you need another PIN or password. Your data will be transmitted to our credit card acceptance using the highest SSL encryption. We will at no time store your credit card details on our servers. For more information please visit https://www.visa.de

DIRECTebanking.com / Sofort(ueberweisung)

DIRECTebanking.com is the direct payment method of Payment Network AG. DIRECTebanking.com allows you to directly and automatically trigger a credit transfer during your online purchase with your online banking information. A transfer order is instantly confirmed to us as the merchant allowing us an instant delivery of goods and services. DIRECTebanking.com has been certified by the largest German quality and security institute, the TÜV, according to best-practice data privacy standards. There is no need for an additional registration or a credit card. It works simply, secure and fast with your online banking account. http://www.sofort.de.

PayPal

PayPal is a well-know secure payment service. If you don't already have an account, you can easily set one up within two minutes (https://www.paypal.com). With your PayPal account you can transfer money to other PayPal accounts - including ours. Your advantage: we will receive the payment very fast and thus can ship your parcel very fast. It is possible to use your credit card or your bank account as a means of payment for PayPal. Furthermore PayPal offers you an additional buyer protection which makes online shopping even more secure.

Payment in Advance

Of course you can transfer the money from your bank account to ours in advance. You will receive the account details with your order confirmation e-mail. We will ship your order as soon as we receive the payment on our account. Please note that the money transfer takes up to two business days within Germany and about four to five business days within Europe.

Cash on Delivery

Using cash on delivery as a payment option, you pay your order in cash to the parcel carrier of our logistics partner General Logistics Services (GLS) when you receive the parcel. This payment option is only available in Germany and the additional charge for it is 7,00 Euro.

iDEAL

For our customers from the Netherlands we provide iDEAL as a payment method. With iDEAL you can make online payments in a reliable, secure and easy way. Payments are done using the mobile banking app or the online banking environment of your own bank.